Shipping Fee Policy

We strive to provide transparent and fair shipping services, in compliance with the South African Consumer Protection Act (CPA). Please review our shipping fee policy below:  

1. Shipping Costs

- Shipping fees are calculated based on the delivery location, size, and weight of the order.  

- The total shipping fee will be displayed at checkout before you complete your purchase, alternatively a quote will be sent through for acceptance.

2. Free Shipping

- We may offer free shipping on orders above a specified value or during promotional periods.  

- Free shipping offers apply only to standard delivery services unless stated otherwise.  

3. Delivery Timeframes

- Estimated delivery times will be provided at checkout.  

- While we strive to meet these timeframes, unforeseen delays may occur. If delays are excessive or unreasonable, you may cancel your order for a full refund, as per the CPA.  

4. Incorrect Shipping Fees

- If an incorrect shipping fee is charged due to an error, we will rectify it immediately.  

- Any overcharges will be refunded to the original payment method.  

5. Shipping for Returns or Exchanges

- If the product is being returned due to a defect or an error on our part, we will cover the return shipping costs.  

- For change-of-mind returns, the customer is responsible for return shipping fees unless stated otherwise in the return policy.  

6. Damaged or Missing Deliveries

- If your order arrives damaged, incomplete, or is lost in transit, please notify us within 7 days of receiving your order (or the expected delivery date).  

- We will arrange a replacement, repair, or refund in compliance with the CPA.  

7. Contact Us

For questions or assistance with shipping, please contact our customer service team at info@sceptercrest.com  

We aim to deliver your orders promptly and affordably.