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We value your satisfaction and are committed to providing a seamless shopping experience. Our return policy complies with the South African Consumer Protection Act (CPA) to ensure your rights are protected.
Returns and Refunds
1. Returns for Defective Goods:
- If a product is defective, damaged, or not fit for its intended purpose, you have the right to return it within 6 months of purchase for a repair, replacement, or refund.
- Please ensure the product is returned in its original condition, with proof of purchase.
2. Returns for Change of Mind:
- We accept returns for change of mind within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
- Refunds or exchanges for change of mind may be subject to a handling fee to cover administrative costs.
3. Exclusions:
- Certain items are excluded from returns for hygiene or safety reasons (e.g., underwear, perishable goods, or customized products).
- Goods that are not returned in their original condition or are damaged due to misuse may not qualify for a refund or exchange.
4. Refund Process:
- Refunds will be processed using the original payment method.
- If the product was purchased on credit, refunds will be applied to the credit account.
5. How to Return an Item:
- Contact our customer support team at info@sceptercrest.com to initiate the return process.
- Ship the item, proof of purchase, and original packaging to our designated returns address (shipping costs may apply unless the item is defective).
6. Repairs and Warranties:
- If a product fails after the initial 6-month period but within its warranty, it may qualify for repairs at no cost, subject to the terms of the warranty.
We are committed to resolving any issues promptly and fairly in compliance with the CPA. For assistance, please contact our customer service team at info@sceptercrest.com.
Feel free to adjust contact details and specifics for your business!
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